Refund policy
At Raani.pk, refunds or returns are only available if you receive an item that is damaged, defective, or different from what you ordered.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If there is a problem, contact us at raaniofficial.pk@gmail.com within 2 days of receiving your parcel.
Include your order details and clear photos or videos showing the item, packaging, and damage or issue. We will review your request and let you know whether it has been approved.
Requests submitted 3 or more days after delivery will not be eligible for a return or refund.
Return Conditions
If your request is approved, the item must be:
- Unworn and unused
- In the condition in which it was received
- With its original tags and packaging
- Accompanied by a receipt or proof of purchase
We will provide return instructions after approving your request. Do not send an item back without contacting us first, as unauthorized returns will not be accepted.
Non-returnable Items
We do not accept returns or refunds for:
- Change-of-mind purchases
- Items that do not meet the return conditions above
- Sale items or gift cards
- Custom, personalized, or special-order products
- Personal care or beauty products
- Items damaged after delivery through use, wear, mishandling, or improper care
Exchanges
Approved exchanges are subject to product availability. If a replacement is unavailable, we may offer a refund for the affected item.
Refunds
Once we receive and inspect an approved return, we will notify you whether the refund has been accepted. Approved refunds will be sent to the original payment method within 10 business days.
Your bank or payment provider may require additional time to process the refund. If more than 15 business days have passed since your refund was approved, contact us at raaniofficial.pk@gmail.com.
Contact Us
For return or refund questions, contact:
Raani.pk
Email: raaniofficial.pk@gmail.com